Privacy Policy

Introduction

At Y3NKO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book accommodations and activities in Ghana.

Information We Collect

Personal Information

We collect information that you provide directly to us:

• Name, email address, and phone number
• Payment information (processed securely through Paystack)
• Profile information and preferences
• Booking and travel history
• Communications with us

Automatically Collected Information

• Device information and IP address
• Browser type and version
• Usage data and analytics
• Location data (with your permission)

How We Use Your Information

We use your information to:

• Process your bookings and payments
• Send booking confirmations and updates
• Provide customer support
• Improve our services and user experience
• Send promotional communications (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service providers: Hosts and activity operators to fulfill your bookings
• Payment processors: Paystack to process secure payments
• Service partners: Third-party services that help us operate the platform
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent for marketing communications
• Export your data

Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.